THE NEED FOR A JOINT COMMITMENT IN ISO 9001: 2015
In everyday life, we are actually familiar with the term commitment . Commitment itself is often used in various fields of life, ranging from the world of work, organizations, and social relations. but there are some circles who are still unfamiliar with the term commitment. What is commitment? For what commitment was made and applied? What are the impacts of a Commitment? Okay, let's discuss one by one in this discussion.
DEFINITION
Definition of Commitment is a condition in which an individual/organization/company makes an agreement (attachment), both to oneself and to other parties which is reflected in certain actions that are carried out voluntarily or forced.
In the organization/company, employees who have high organizational commitment are employees who are more stable and more productive so that in the end it is also more profitable for the organization (Greenberg and Baron 1993), while according to Mowday, Porter, and Steers (1982) said that employees who Those who have high organizational commitment will be more motivated to be present in the organization and try to achieve organizational goals.
APPLICATION
In the ISO 9001:2015 Quality Management System, top management must be able to demonstrate leadership and commitment by taking responsibility for the effectiveness of the company's quality management system, ensuring the availability of resources needed in the quality management system, and promoting the improvement or achievement of the company's quality.
A commitment from a company leader greatly affects the commitment to be built by the company. Because with a commitment to improving the quality or quality of the company, it will also have an impact on improving the quality of employees. This is the function why a commitment must be applied or implemented because management commitment is the most basic thing in a management system that will be and is being built or implemented.
In the world of work, commitment to work is needed from all walks of life in order to carry out the company's vision and mission. And commitment to quality is an implementation that is oriented to the quality of results for products/services in the form of good/bad measures, by prioritizing customer satisfaction.
IMPACT
If a company does not implement a shared commitment, it is certain that good quality or improving company performance will not be achieved. And the low commitment illustrates the lack of responsibility of the individual/organization/company in carrying out their duties and responsibilities.
Well, that's a little explanation regarding the importance of commitment based on the description of ISO 9001:2015 Quality Management System, Hopefully the little article above can be useful and add knowledge to readers. And open insight into the importance of carrying out commitments. Thank you.
CTUR WIBOWO S.ST
BSC CONSULTING
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